Why should you use WhatsApp for business?
The best reason to use WhatsApp for business is that many of your customers are probably already using it. More than 60 billion messages are sent through WhatsApp every single day.
Surprisingly, users of WhatsApp and similar services are willing to engage with businesses. According to Nielsen’s Facebook Messaging Survey, 67 percent of mobile messaging app users said they expect to use chat more for communicating with businesses over the next two years. What’s more? 53 percent of respondents say they’re more likely to shop with a business that they can message directly.
If your customers and prospects are young, they’re more likely to be comfortable using messaging apps for their day-to-day communication.
Plus, messaging apps like WhatsApp have incredible engagement rates. 98 percent of mobile messages are opened and read, with 90 percent of them getting opened within three seconds of being received.
Like other chat programs, you can chat directly with another user who is in your phone’s contact list. You can also call or video call them, or even record snippets of audio to text to them.
WhatsApp and Website Integration for JIT (Just In Time) Customer Service
Keep in mind that the expectation in messaging is for near-instant replies, so make sure you service the demanding needs of customer.
Talk to us! Or rather, WhatsApp us!
We can help with your WhatsApp integration at an affordable cost.
A click-to-call button or link on your website makes it easy for mobile users to quickly reach your office by phone with a single click.